1. Acceptance
By visiting the website, installing or using a HiDi mobile app, creating an account or using related features (collectively, the “Services”), you agree to these Terms and our Privacy Policy. If you disagree, do not use the Services.
2. Eligibility
You must be at least 13 and legally capable of agreeing to these Terms. Minors require permission and guidance from a parent or guardian. Anyone using the Services for an organisation confirms authority to bind it.
3. Accounts and security
- Provide accurate information, keep it current and do not impersonate others.
- Protect credentials, devices and verification codes; you are responsible for account activity.
- Notify us promptly of suspected unauthorised use.
- Accounts are personal and may not be sold, transferred or shared without permission.
4. The Services
HiDi offers date ideas and content, couple interactions and games, merchant offers, favourites, notifications and related features. Some features are website- or app-only and may need an account, permission, connectivity or compatible version. We may improve, add, limit or discontinue features.
5. Pairing, interactions and your responsibility
Pairing, relationship and interaction features are technical tools only. HiDi does not verify a user’s identity, relationship, intentions or statements. You decide what to share and whether to meet anyone, and remain responsible for online and offline interactions, safety and decisions. Contact the appropriate emergency service in an emergency.
6. Games and content
Couple games and prompts are for entertainment and conversation, not medical, psychological, legal, financial or relationship counselling. Scores and results are not professional assessments of a relationship, personality or compatibility. Anyone may skip an uncomfortable prompt.
7. Offers, merchants and redemption
- Offers may have expiry dates, quotas, locations, minimum spending, booking, eligibility and specific conditions.
- Current merchant and in-app information controls availability, price and redemption.
- Unless stated otherwise, offers cannot be exchanged for cash, resold, copied, combined or reused.
- Demo, preview or test information is not a redeemable offer.
- Merchants independently supply goods and services and are responsible for quality, safety, licensing, availability, refunds and performance. Raise service disputes with the merchant first.
8. Payments and third-party charges
If paid features are offered, price, currency, renewal, cancellation and refund terms will appear before purchase. App stores, payment providers, carriers, merchants and other third parties may charge separately under their terms. Except where law or purchase terms provide otherwise, completed digital-service charges are non-refundable.
9. Acceptable use
Do not use the Services for unlawful, fraudulent, harassing, threatening, hateful, sexually exploitative or rights-infringing activity; upload malware; access, scrape or test systems without permission; bypass limits; manipulate points or redemption; send bulk messages; reverse engineer; or use automation that harms the Services or others. We may remove content, restrict features or suspend accounts.
10. Child safety and CSAE prevention standards
HiDi has zero tolerance for child sexual abuse and exploitation (CSAE) content or conduct. Creating, uploading, sharing, requesting, promoting or facilitating access to content or conduct involving child sexual abuse, sexual exploitation or grooming is strictly prohibited. Learn more in the child safety and CSAE prevention standards.
Users can report child-safety concerns through the reporting feature in the HiDi app or by using the contact details on this page. We will review reports, remove violating content, and may restrict or terminate relevant accounts.
HiDi complies with all applicable child-safety laws and reports violations to the appropriate local and national authorities or law-enforcement agencies where required by law. If a child is in immediate danger, contact local emergency services immediately.
11. User content
You retain rights in your content and confirm you may submit it. You grant HiDi a non-exclusive, worldwide, royalty-free and sublicensable licence solely to operate, host, transmit, display, protect and improve the Services for as long as reasonably needed.
Do not submit content that violates privacy, intellectual property or other rights. You may request deletion, but copies retained by other users, lawfully preserved or held in backups may not disappear immediately.
12. HiDi intellectual property
HiDi branding, design, interfaces, text, graphics, software, data arrangement and other HiDi-provided material are protected by intellectual-property law. These Terms grant only a limited, revocable, non-transferable, non-exclusive right for personal use and transfer no ownership.
13. Third-party services
The Services may link to maps, merchants, WhatsApp, app stores, payment platforms and other third parties. HiDi does not control their content, availability, security, privacy or terms. A link is not an endorsement; third-party use is at your risk and under their terms.
14. Suspension and termination
You may stop using the Services and request account deletion. We may restrict, suspend or terminate an account where we reasonably believe there is a breach, risk, legal requirement, extended inactivity or service closure. Where practicable, we will provide notice and an appeal route. Provisions intended by nature to survive will remain effective.
15. Service disclaimer
To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not promise uninterrupted, fully secure or error-free operation or that content, places, opening hours, prices, offers or user information are always accurate. Verify important information before travelling, purchasing or redeeming. Nothing excludes rights or liability that law does not permit us to exclude.
16. Limitation of liability
To the fullest extent permitted by law, HiDi is not liable for indirect, incidental, special, punitive or consequential loss arising from use or inability to use the Services, third-party conduct, merchant services, lost data or unauthorised access. Limits do not apply to fraud, wilful misconduct, death or personal injury, or liability that law prohibits limiting.
17. Indemnity
To the extent permitted by law, you will indemnify HiDi against third-party claims, losses and reasonable costs arising from your unlawful use, user content, infringement or breach, but only to the extent reasonably caused by your conduct.
18. Changes
We may update these Terms for feature, operational or legal reasons and publish the new version and date. Material changes will be highlighted where reasonably practicable. Continuing after they take effect means acceptance; otherwise stop using the Services.
19. Governing law and general terms
These Terms are governed by the laws of Hong Kong SAR, and disputes are subject to the non-exclusive jurisdiction of Hong Kong courts. If a provision is invalid, the remainder continues. Delay in enforcement is not a waiver. You may not assign these Terms without consent; we may assign them in a reorganisation or business transfer.
20. Contact
For questions about these Terms, an account or the Services, email hello@shingpro.com or contact HiDi on WhatsApp at (852) 9659 6758.