HiDi●
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Last updated: 2026-08-01

Privacy Policy

This policy explains how HiDi collects, uses, shares, retains and protects personal data across its website and mobile applications, and the choices available to you.

1. Scope

This Privacy Policy applies to the HiDi website, mobile applications, accounts, games, offers, notifications, support and related services (collectively, the “Services”). Third-party sites, maps, app stores, WhatsApp and merchant services also apply their own policies when they process your information.

HiDi handles personal data in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles.

2. Information we may collect

  • Account and profile: name, nickname, email, phone number, user ID, profile image, language and information you voluntarily add.
  • Relationship and activity: pairing or invitation status, shared activities, game progress, favourites, preferences, redemptions and points history.
  • User content: messages, feedback, photos, support requests and other submissions. Do not provide unnecessary sensitive data or another person’s data without permission.
  • Device and technical data: IP address, browser, device model, operating system, language, time zone, app version, diagnostics, cookies and similar identifiers.
  • Location and permissions: approximate or precise location, camera, photos, notifications or other device access only when a feature needs it and you permit it.
  • Transactions and offers: merchant, offer, redemption time and status. Where a third party processes payment, we generally do not hold full card details.

3. How we collect information

Information may come directly from you, arise automatically through use, come from an authorised device or platform, or be supplied lawfully by merchants and service providers. Data marked mandatory is needed for the relevant feature; without it, that feature may not work.

4. How we use information

  • Create, verify, secure and administer accounts;
  • provide pairing, couple activities, games, date ideas, offers, favourites, notifications and support;
  • process redemptions, points and transaction records and prevent duplicate or fraudulent use;
  • remember language, consent and interface choices and save game progress locally;
  • maintain security, detect abuse, diagnose faults, measure performance and improve the Services;
  • comply with law, resolve disputes and protect users, merchants, HiDi and the public; and
  • send product news, promotions or personalised content where the required consent exists.

5. Cookies, local storage and analytics

The website may use essential cookies or local storage for sessions, preferences and game progress. Non-essential analytics or advertising technologies are enabled only as required by applicable rules and your choices. You can manage them through our consent controls, browser or device settings, although blocking essential technology may affect functionality.

6. Sharing and processors

We do not sell personal data. We may provide necessary information to cloud hosting, database, authentication, push notification, analytics, diagnostics, email, support, payment and technical providers, and to merchants with whom you choose to interact or redeem an offer.

We may also disclose data where legally required, during a reorganisation or business transfer, or to protect safety and rights. Providers must process information under instructions and contractual safeguards unless they independently provide a third-party service under their own policy.

7. International processing

Some providers or servers may be outside Hong Kong. Where information is processed elsewhere, we take reasonably practicable contractual, technical or organisational measures designed to require protection appropriate to applicable requirements.

8. Retention and deletion

We keep information only as long as needed to provide the Services, fulfil the purposes above, resolve disputes and meet legal duties. Periods vary by data type, account status, legal responsibility and security needs. Following account deletion, data is deleted or anonymised within a reasonable period, although backups, anti-fraud records and legally required records may remain longer.

9. Security

We use technical and organisational safeguards appropriate to the nature and risk of the data, including access controls, encrypted transmission, permission limits, logging and backups. No online system is completely secure. Use a unique password, protect your device and never share verification details. Contact us immediately if you suspect unauthorised use.

10. Your choices and rights

  • Update profile information, notifications and permissions in account or device settings;
  • withdraw optional consent and opt out of direct marketing without charge;
  • request access to and correction of personal data under the PDPO;
  • request account or data deletion, subject to legal, contractual, security and technical limits; and
  • ask questions or complain about our handling of personal data.

11. Direct marketing

We do not use or provide personal data for direct marketing without the informed consent required by applicable law. Electronic marketing includes an unsubscribe method, and you may withdraw consent at any time by contacting us.

12. Children

The Services are not directed to children under 13, and we do not knowingly collect their personal data. Contact us if you believe a child supplied data without appropriate permission. Minors should use the Services with guidance from a parent or guardian.

13. Changes

We may update this policy when our Services, technology or legal obligations change. We will publish the new version and date on the website and in the app. Material changes will, where reasonably practicable, be highlighted through a prominent notice or in-app message.

14. Contact and data requests

For access, correction or deletion requests, or questions about this policy, email hello@shingpro.com or contact HiDi on WhatsApp at (852) 9659 6758. We may verify your identity to protect the account.